CloudAnswers

WHO WE ARE

Salesforce.com Experts

We have worked with salesforce since 2005 and combine decades of Salesforce.com experience with Java, Python, Node, and other CRM platforms to give you innovative and reliable products on the Salesforce.com platform.

Services We Offer

Code, Admin, Integration... we do it all:

Here is a random selection of things we've done for our clients:

Backup and Disaster Recovery Review

Get peace of mind with a review of your backup and disaster recovery processes. We see hundreds of orgs and most don't follow even the most basic procedures that can ensure systems can be restored after a hacker deletes your database or a well-intentioned employee deletes a set of records and clears their recycle bin.

Salesforce CPQ Customization

We can help you customize your quote pdf output to dynamically insert legal terms, product whitepapers, price tables, dynamically show product fields, and much more. We implement custom quote PDFs using code to match any format you need.

Salesforce CPQ Quick-Start

Interested in using CPQ but don't want to spend over $10,000 getting started? We have a playbook which fits most companies with <100 products to get you started in only a couple weeks. We can handle this project within our base service level or as a one-off project.

QA On Demand

We can jump in to help QA your projects or setup automated UI testing to enable you to more efficiently delivery stable code to production. Since we know the back end of salesforce so well, we can usually deliver complete QA testing procedures faster than your standard QA guy, and we can automate it too.

Release Engineering

If you are starting down the path of using multiple developers for your salesforce instance, you will benefit from source control, automated testing, and continuous integration services. We can help you setup that process or review an existing one based on our experience. Companies usually see huge savings from automation here because of the shortened cycle time between development and QA and the reduction is issues sent to production.

Launch an AppExchange App

We can help you build an app from scratch or turn your existing code and logic into an AppExchange app. Packaging, security review, and licensing can be handle completely by us or we can help your team whenever they get stuck.

Integrate Google Analytics with Salesforce

Google Analytics probably has all your marketing stats, so why not pull it into salesforce campaigns for unified reporting and dashboarding? We can integrate your UTM data on a batch or on demand basis and populate fields in salesforce.

Custom Lead Assignment Rules

Go beyond the standard lead assignment rules with apex code, process builders, and even heroku data processing. Common reasons for a code approach are when leads must never be assigned incorrectly, or when such high volumes of leads exist that you need highly efficient assignment logic.

Custom Omni-Channel Case Routing

Develop add-ons for case routing to cut down on case reassignments and get a more efficient sales process. Custom code can expand on your existing assignment logic to allow you to stay flexible while adding apex automation where it helps.

Public Knowledge Sites

Deploy your Knowledge to a public knowledge base to cut down on customer service requests. We can match your corporate theme perfectly to make a seamless experience for end users. Deploy to a Force.com site for no additional license costs and use Google Analytics for integrated analytics.

Automate Approval Processes

Enhance Approval Processes with apex code to send reminders, escalate on a timeframe, or automatically approve/reject based on more complex logic than is supported in the standard UI.

Admin Health Check

We can do a deep-dive review of your org for common pitfalls that new admins fall into. This includes areas such as finding logic that is not optimized for scale, security configuration issues, and use of best practices. Our health check is currently 100 items long.

Social Support

Implement Salesforce's Social Support system on top of service cloud to integrate Twitter, Facebook and other social sites into your normal customer success workflow.

Customer Communities

Implement a new community or revamp an existing one, we can help you either do a quick re-launch using new Lightning templates or do deep customization of your theme to match company brand. We also have experience developing totally custom front ends based in Angular and React which allow you to get better page performance when needed.

Force.com Sites

Extend Salesforce.com processes to unauthenticated users with Force.com Sites. We use code to build sites in HTML for complete control over visual styles and combine data from your Salesforce database with no additional licensing cost. Examples of this include: onboarding wizards, heavily customized signup forms, and publishing high level customer stats.

4520

Requests Handled

40000

Hours Logged

122

Github Projects

10

Dreamforces Attended

Meet The Team

Becka Dente

Paul Fox

Gulshan Raj

James Sullivan

Avinava Maiti

Patrick Sullivan

Jagmohan Singh

Recent Work / Products

Our Portfolio

Here are a few of our recent apps that we've built. Check out the Products page for a full list of work that we've done. We can not show off everything we've done for our clients, but we strive to share what we can.

Salesforce Marketing Calendar

AppExchange / Business

Salesforce Approval Process Reminders

AppExchange / Business

Salesforce Report Sender

AppExchange / Salesforce.com

Opportunity Team Edit Override

AppExchange / Business

On demand salesforce.com experts

Missing best practices, need a code fix, or can't troubleshoot a process builder problem?

We are experts in the technical and complicated. We are motivated by your success and our clients call our service “phone-a-friend” because we excel and helping people get out of issues. Since we are admin certified and work with so many admins, we can also give you best practices advice around using features you already pay for from salesforce.

Try us out