Master Subscription Agreement
Last updated: 24-03-2021
THIS MASTER SUBSCRIPTION AGREEMENT (“AGREEMENT”) FORMS A BINDING AGREEMENT BETWEEN YOU (“YOU,” “YOURS”) AND CAMBRIDGE CLOUD PARTNERS, INC. (“CLOUDANSWERS,” “WE,” “US,” “OUR”). PLEASE READ THESE TERMS CAREFULLY BECAUSE BY DOWNLOADING, ACCESSING OR USING ANY OF OUR PRODUCTS AND SERVICES, INCLUDING WITHOUT LIMITATION IF YOU REGISTER FOR OUR SERVICES VIA A FREE TRIAL, YOU AGREE THAT THIS AGREEMENT WILL GOVERN YOUR USE OF SUCH SERVICES. A FREE TRIAL OF OUR SERVICES INCLUDES BUT IS NOT LIMITED TO FREE ACCESS TO A PREMIUM/PAID EDITION OF OUR HOSTED APPLICATIONS OR ACCESS TO THE FREE EDITION OF OUR HOSTED APPLICATIONS. BY ACCEPTING THIS AGREEMENT, EITHER BY CLICKING TO INDICATE YOUR ACCEPTANCE OR BY EXECUTING AN ORDER FORM THAT REFERENCES THIS AGREEMENT, YOU AGREE TO BE BOUND BY ALL TERMS OF THIS AGREEMENT. IF YOU ARE ENTERING INTO THIS AGREEMENT ON BEHALF OF A COMPANY OR OTHER LEGAL ENTITY, YOU REPRESENT THAT YOU HAVE THE AUTHORITY TO BIND SUCH ENTITY AND ITS AFFILIATES TO THESE TERMS AND CONDITIONS, IN WHICH CASE THE TERMS “YOU” OR “YOUR” SHALL REFER TO SUCH ENTITY AND ITS AFFILIATES. IF YOU DO NOT HAVE SUCH AUTHORITY, OR IF YOU DO NOT AGREE WITH THESE TERMS AND CONDITIONS, YOU MUST NOT ACCEPT THIS AGREEMENT AND MAY NOT ACCESS OR USE THE SERVICES. THIS AGREEMENT CONTAINS ARBITRATION PROVISIONS.
FROM TIME TO TIME WE MAY UPDATE OR MODIFY THIS AGREEMENT IN OUR DISCRETION, AND WILL POST THE UPDATED TERMS TO https://cloudanswers.com/subcription-agreement/. WE MAY PROVIDE NOTICE TO YOU OF THE UPDATED TERMS OF SERVICE BY EMAIL, AND/OR AN ON-SCREEN NOTIFICATION THROUGH THE SERVICES. THE UPDATED TERMS OF SERVICE WILL BECOME EFFECTIVE AS OF THE EFFECTIVE DATE INDICATED IN THE TERMS OF SERVICE (“EFFECTIVE DATE”). ANY USE OF THE SERVICES AFTER THE EFFECTIVE DATE MEANS YOU HAVE ACCEPTED THE UPDATED TERMS. YOUR SOLE AND EXCLUSIVE REMEDY IN THE EVENT YOU DO NOT ACCEPT THE UPDATED TERMS OF SERVICE IS TO CEASE YOUR ACCESS TO AND USE OF THE SERVICES.
This Agreement includes an agreement to resolve disputes by arbitration, which means that you and CloudAnswers waive the right to a trial by jury and agree to resolve any and all disputes through binding arbitration on an individual basis.
This Agreement is effective between You and Us as of the date of You accepting this Agreement.
“Affiliate” means any entity which directly or indirectly controls, is controlled by, or is under common control with the subject entity. “Control,” for purposes of this definition, means direct or indirect ownership, signatory authority, or control of more than 50% of the voting interests of the subject entity.
“AppExchange” means the online directory of on-demand applications that work with the Salesforce Services.
“Data Privacy Laws” means applicable United States federal and state data protection and privacy laws, including without limitation the California Consumer Privacy Act of 2018 (“CCPA”) and other data protection and privacy laws, guidance, and codes of practice issued by a government authority (all as amended, updated or re-enacted from time to time) that apply to a Party’s performance hereunder.
“Documentation” means the applicable product and service documentation, user manuals, release notes, compatibility matrices and operating instructions relating to operation and use of the Services as provided or made available by Us to You, as updated from time to time in our sole discretion.
“Free Trial Period” means the length of the term for a free trial of the Services as indicated on the applicable Order Form.
“Malicious Code” means viruses, worms, time bombs, Trojan horses and other harmful or malicious code, files, scripts, agents or programs.
“Order Form” means the documents or electronic forms We provide for placing orders for Services, including any exhibits or addenda thereto, that are entered into between You and Us or any of Our Affiliates from time to time. Order Forms shall be governed by the Agreement and are incorporated herein by reference and form part of the Agreement. An Order Form may include, but is not limited to, any website order form, website license request form, Statement of Work, or emailed quote/order/proposal form.
“Personal Information” has the meaning given in applicable Data Privacy Laws.
“Professional Services” means additional services provided by Us pursuant to a Statement of Work, including without limitation consulting services.
“Purchased Services” means licensed Services that You or Your Affiliates purchase under an Order Form , as distinguished from those Services licensed pursuant to a free trial.
“Services” means the online Software products and services that are ordered by You pursuant to an Order Form and made available by Us online via the customer login link on the AppExchange, at the following Website https://cloudanswers.com/, or other Website designated by Us. This includes object code versions of Software, together with any Updates, and excludes the Salesforce Services and Related Services.
“Related Services” means third-party products and services available and made online via the customer login link at https://cloudanswers.com and/or other web pages designated by Us.
“Salesforce Terms” means the applicable terms and conditions between You and salesforce.com, inc. that govern Your use of the Salesforce Services.
“Salesforce Services” means the online, Web-based application and platform services made generally available to the public at https://www.salesforce.com and/or other designated websites, including associated offline components, but excluding AppExchange applications.
“Statement of Work” means a written statement of work, work order, or work authorization outlining the scope, duration and pricing for such Professional Services, executed by the parties.
“Software” means the object code (machine readable) version of any computer programs or apps offered by Us and any ancillary data files, modules, libraries, tutorial, or demonstration programs or other components and copies of any of the foregoing or portions thereof.
“Subscription Term” means the length of the term for a paid subscription to the Purchased Services as indicated on the applicable Order Form.
“User” means individuals who are authorized by You to use the Services, for whom subscriptions to a Service have been ordered, and who have been supplied user identifications and passwords by You (or by Us at Your request). Users may include but are not limited to Your employees, consultants, contractors and agents.
“CloudAnswers,” “We,” “Us,” or “Our” means Cambridge Cloud Partners, Inc. (d/b/a “CloudAnswers”) described in Section 12 (Who You Are Contracting With, Notices, Governing Law and Jurisdiction).
“You” or “Your” means the company or entity for which You are accepting this Agreement on behalf of, and Affiliates of that company or entity.
“Your Data” means all electronic data or information submitted by You to the Services, including any Personal Information.
“Website” collectively refers to all Internet websites and domains owned by Us.
- SERVICES AND FREE TRIALS
2.1. Access. Upon Your execution of this Agreement and the applicable Order Form, including without limitation payment for any subscriptions to Services where required, We hereby grant to You the limited, revocable, non-exclusive, non-transferable right to access Our Services during the Term, as made available to You, in accordance with this Agreement. You may only access Our Services for Your own internal business purposes, access to the Services is licensed on a free trial or subscription basis, and not sold, you acknowledge that You do not acquire any license to use the Services in excess of the scope and duration of the Services as indicated in the Order Form, and any rights not expressly granted to You are hereby reserved by Us. Except as otherwise provided in this Agreement, You may not lease, share, or transfer your access to our Services. You agree that You shall only use the Services and any documentation in a manner that complies with all applicable laws in the jurisdictions in which You use the Services and Documentation, including, but not limited to, applicable restrictions concerning copyright and other intellectual property rights.
2.2. Service Restrictions. You shall not, directly or indirectly, nor permit any Users or third party directly or indirectly to: (a) decompile, reverse engineer, disassemble, analyze, modify, adapt, convert, create derivative works from, or otherwise attempt to derive, the Services; (b) sell, rent, lease, redistribute, reproduce, distribute, transmit, circulate, disseminate, translate or reduce to or from any electronic medium or machine-readable form the Services or any data/information provided to the You through the Service to a person; (c) publish, promote, broadcast, circulate or refer publicly to Our name, trade name, trademark, service mark, or logo, except as expressly permitted through this Agreement; (d) use Our Services for time sharing purposes or otherwise for the benefit of any person or entity other than for the benefit of You and Your internal business purposes; (e) use Our Services for any purpose other than its intended purpose; (f) interfere with or disrupt the integrity or performance of Our Services or the Salesforce Platform; (g) introduce any open source software into Our Services; (h) attempt to gain unauthorized access to Our Services or Our Software and Our related systems or networks; (i) pursue a patent, copyright, trademark, trade secret or any other intellectual property rights protection with respect to Our Services, content or data contained in or provided through Our Software or Services, or derivatives thereof; (j) have perpetual use of any portion of Our Services, content or data contained in or provided through Our Services, or derivatives thereof; (k) use Our Services for the purpose of researching or creating competitive or similar services; (l) You may not collaborate with other individuals or entities to create derivative works; and (m) You may not communicate with other individuals or entities features, functions, or user interface components for the purpose of creating competitive products. Additionally, We may restrict Your access to the Service if We believe, in our reasonable discretion, that Your actions while using the Service will, or may, harm Our company or a third party.
2.3. Free Trial/Free Versions. If You register on any Website for a Free Trial Period, We may make one or more Services available to You on a trial basis, free of charge, until the earlier of: (a) the end of the Free Trial Period for which You registered, or (b) the start date of any Purchased Services ordered by You. If you register on any Website for a free version of our Services, at our discretion, during a Free Trial Period or during Your usage of our free versions, We may terminate, modify, modify the scope, or otherwise alter any free trials of any Services. Additional trial or free edition terms and conditions may appear on the trial registration Website. At any time during Your usage of a free trial or free version of any of Our Services, or any other version You acknowledge that We may change the features included in the such version such that they are only accessible when You have purchased a subscription license to Our Services and that they will no longer be available in the free trial version, and vice-versa. In this situation, We are under no obligation to provide You access to such features on a free trial basis/gratis basis. ALL FREE VERSIONS OF THE SERVICES ARE PROVIDED ON AN “AS IS” “AS AVAILABLE” BASIS WITHOUT WARRANTY. ANY DATA YOU ENTER INTO THE SERVICES, AND ANY CUSTOMIZATIONS MADE TO THE SERVICES BY OR FOR YOU, DURING YOUR FREE TRIAL WILL BE PERMANENTLY LOST UNLESS YOU PURCHASE A SUBSCRIPTION LICENSE TO THE SAME SERVICES AS THOSE COVERED BY THE FREE TRIAL UPON EXPIRATION OF THE FREE TRIAL PERIOD. PLEASE BE AWARE THAT IN ORDER TO MAINTAIN YOUR DATA UPLOADED DURING THE FREE TRIAL, YOU MUST PURCHASE UPGRADED SERVICES, OR EXPORT YOUR DATA PRIOR TO THE END OF THE FREE TRIAL PERIOD, AS YOUR DATA WILL BE DELETED UPON THE EXPIRATION OR TERMINATION OF THE FREE TRIAL. YOU CANNOT TRANSFER DATA ENTERED OR CUSTOMIZATIONS MADE DURING THE FREE TRIAL TO ANY NON-PURCHASED SERVICES.
2.4. Additional Requirements. As a condition to using Our Services You must have an active license to Salesforce Services provided by salesforce.com, inc. (“Salesforce”). In order to use the Salesforce Services You may be required to: (i) enter into an agreement for the use of the applicable services offered by Salesforce pursuant to the Salesforce Terms; (ii) install all necessary applications or software for such use; (iii) remain in good standing with Salesforce; and (iv) maintain a current agreement under the Salesforce Terms and subscription for any Salesforce services required to use Our Services (collectively “Additional Requirements”). Failure to comply with the Additional Requirements may render Our Services unusable or inaccessible. We are not responsible for Your inability to purchase or access any Salesforce products or services. Any agreements to purchase or use any Salesforce Services are solely between You and Salesforce. If You transfer any of Your Data to Salesforce, or otherwise allow Salesforce to process any of Your Data, the transfer and processing of Your Data shall be governed solely between the Salesforce Terms entered into between You and Salesforce. We are not responsible for, nor do We warrant the performance or security of, any Salesforce Services or products.
2.5. In-App Advertising. Our Services may contain advertisements and offers for our Purchased Services, Development Services, or other Related Services. By accessing and continuing to use our Free Trial and Free Edition, you consent to receive such advertisements.
- PURCHASED SERVICES
3.1. Provision of Purchased Services. We shall employ commercially reasonable efforts to make the Purchased Services available to You pursuant to this Agreement, the Documentation and the relevant Order Forms during Your Subscription Term. You agree that Your purchases hereunder are neither contingent on the delivery of any future functionality or features nor dependent on any oral or written public comments made by Us regarding future functionality or features.
3.2. Subscriptions. Unless otherwise specified in the applicable Order Form, (i) Services are licensed in accordance with Our Order Forms, shall only be deployed within the Salesforce Services and may be accessed by no more than the specified number of Users listed on the Order Form, (ii) additional User subscriptions may be added during the applicable Subscription Term at the same pricing as that for the pre-existing subscriptions thereunder, prorated for the remainder of the Subscription Term in effect at the time the additional subscriptions are added, and (iii) the Subscription Term for any added subscriptions shall be coterminous with the pre-existing subscriptions. User subscriptions cannot be shared or used by more than one User but may be reassigned to new Users replacing former Users who no longer use the Services.
- USE OF THE SERVICES
4.1. Availability & Modification To Our Services. We will employ commercially reasonable efforts to make our Services available 24 hours a day, 7 days a week except for: (a) planned downtime for maintenance, or (b) causes beyond Our reasonable control, including without limitation, acts of God, acts of government, floods, fires, earthquakes, civil unrest, acts of terror, strikes or other labor problems, failure of third-party products and services, Internet service provider failures or delays, or denial of service attacks. We may modify or update our Services at our discretion. Nothing in this Agreement obligates us to modify or update our Services at any time, and any Updates or modifications are made at Our discretion and may result in previously available features becoming disabled.
4.2. Our Protection of Your Data. We will only use Your Data for the purpose of providing the Services hereunder, and in accordance with this Agreement. We shall not: (a) disclose Your Data except as compelled by law in accordance with Section 7.3 (Compelled Disclosure) or as expressly permitted in writing by You or as authorized by You via the Services, or (b) access Your Data except to provide the Services and prevent or address service or technical problems, or at Your request in connection with Your support matters.
4.3. Your Responsibilities. You shall: (i) be responsible for Your Users’ compliance with this Agreement and all activity that occurs under Your User accounts, (ii) be responsible for the accuracy, quality, and legality of Your Data and of the means by which You acquired Your Data, (iii) use commercially reasonable efforts to prevent unauthorized access to or use of the Services, and notify Us promptly of any such unauthorized access or use, and (iv) use the Services only in accordance with applicable laws and government regulations, including but not limited to applicable Data Privacy Laws. You agree to indemnify Us (in accordance with Section 9) from and against all loss and damage you may suffer, and from all actions, claims, proceedings or demands by third parties against Us, arising in any way from Your breach of this section.
4.4. Usage Limitations. Your right to access and use our Services may be subject to other limitations including and without limitation: (1) You may not tamper with or circumvent any security technology included with the Service; (2) delivery of data to You as required by Your regular use of the Services does not transfer any promotional use rights to You, and does not constitute a grant or waiver of any rights of the copyright owners; (3) You shall not use the Services in violation of any applicable laws or for any purpose not specifically permitted in this Agreement; and (4) You may not access the Services in a manner that overloads or puts a disproportionate load on our Services and underlying networks.
4.5. Customer Support. If you pay for our Purchased Services, phone and email support is included at no additional cost. Phone and email support for these Purchased Services is available from 9am – 5pm Monday to Friday ET (Eastern Time), with reduced hours during holidays in the US. We attempt to respond to email and phone questions within one business day. We do not promise or guarantee any specific response time. If you do not pay for our Purchased Services, support is generally available to you through chat and email via our Website.
- FEES AND PAYMENT FOR PURCHASED SERVICES
5.1. Fees. You shall pay all fees specified in all Order Forms hereunder. Except as otherwise specified herein or in an Order Form: (i) fees are based on Services licensed and not actual usage, (ii) payment obligations are non-cancelable and fees paid are non-refundable, (iii) the number of subscriptions purchased cannot be decreased during the relevant Subscription Term, and (iv) except as otherwise agreed to in an Order Form, Our standard pricing, then current on the date of renewal, will apply. Unless otherwise stated, subscription fees are based on annual periods that begin on the subscription start date and each one-year anniversary thereof; therefore, fees for subscriptions added in the middle of an annual period will be charged on a pro-rata basis for the remainder of the Subscription Term. If You are a Salesforce or CloudAnswers partner or reseller that purchases on behalf of a client, You agree to be responsible for the Order Form and to guarantee payment of all fees.
5.2. Invoicing and Payment. We will invoice You for applicable fees at the beginning of any initial Subscription Term and any renewal terms. Unless otherwise stated, invoiced charges are due in advance for the entire Subscription Term, net-fourteen (14) days from the invoice date. You are responsible for providing complete and accurate billing and contact information to Us and promptly notifying Us of any changes to such information, including, without limitation, Your obligation to promptly report any Services-related performance issues or problems negatively impacting Your satisfaction with the Services so that We may attempt to remedy such. For clarity, if You fail to notify Us of a Services-related issue within five (5) days from incurring it, such issue may not be relied upon as a reason to terminate this Agreement for Cause. In the event that payment is made via a third party agent, You shall indemnify Us and keep Us indemnified against any loss, damage, costs and expenses We suffer or incur as a result of any default by the third party agent in making payment in accordance with the terms of the Order Form or as otherwise set forth in this Agreement. You further authorize us to use a third party to process payments, and consent to the disclosure of your payment information to such third party.
5.3. Overdue Charges. If any charges are not received from You by the due date, then at Our discretion, such charges may accrue late interest at the rate of 1.5% of the outstanding balance per month, or the maximum rate permitted by law, whichever is lower, from the date such payment was due until the date paid.
5.4. Suspension of Service and Acceleration. If any amount owed by You under this or any other agreement for Our services is thirty (30) or more days overdue, We may, without limiting Our other rights and remedies, suspend Our Services to You until such amounts are paid in full. We will give You at least seven (7) days’ prior notice that Your account is overdue, in accordance with Section 12.1, before suspending services to You.
5.5. Payment Disputes. We shall not exercise Our rights under Section 5.3 or 5.4 if You are disputing the applicable charges reasonably and in good faith and are cooperating diligently to resolve the dispute.
5.6. Taxes. Unless otherwise stated, Our fees do not include any taxes, levies, duties or similar governmental assessments of any nature, including but not limited to value-added, sales, use or withholding taxes, assessable by any local, state, provincial, federal or foreign jurisdiction (collectively, “Taxes”). You are responsible for paying all Taxes associated with Your purchases hereunder. If We have the legal obligation to pay or collect Taxes for which You are responsible under this paragraph, the appropriate amount shall be invoiced to and paid by You, unless You provide Us with a valid tax exemption certificate authorized by the appropriate taxing authority.
5.7. Records and Review. We have audit rights with respect to Your usage of the Services, including audit or inspection of Your access and utilization of the Services.
- PROPRIETARY RIGHTS
6.1. Reservation of Rights in Services. Subject to the limited rights expressly granted hereunder, We reserve all rights, title, and interest in and to the Services and Documentation, including all related intellectual property rights. No rights are granted to You hereunder other than as expressly set forth herein. The Services are protected by the copyright laws of the United States and international copyright treaties. All title, ownership rights, and intellectual property rights in and to the content accessed through the Software and the Services shall be retained by us or the applicable content owner, and may be protected by applicable copyright or other law. This Agreement grants You no rights to use such content, except as permitted through the use of Our Services. All rights not expressly granted under this Agreement are reserved by Us and Our third party licensors. In addition, We shall have a royalty-free, worldwide, irrevocable, perpetual license to use and incorporate into the Services any suggestions, enhancement requests, recommendations, corrections, or other feedback provided by You. The Services include application(s) made up of individual software components, each of which was individually written and copyrighted. The Services are a collective work under U.S. Copyright Law and We are the owners of such copyrighted work and other works incidental to the Services. Unless otherwise indicated, the Services and all content, including, without limitation, and the selection and arrangement thereof, are Our proprietary property or are licensed to Us and are protected by United States and international intellectual property laws. Any use, copying, redistribution, and/or publication of any part of the Services other than as authorized by this Agreement or expressly authorized in writing by Us, is strictly prohibited. In addition, the look and feel of the Services may not be copied, imitated or used, in whole or in part, without Our prior written permission. You do not acquire any ownership rights to the Services, Professional Services or any other materials or deliverables made available by and through the Services and Professional Services, and We reserve all rights not expressly granted in this Agreement.
6.2. Your Data. Subject to the limited rights granted by you within this Agreement, We acquire no right, title or interest from you or Your licensors under this Agreement in or to Your Data, including any intellectual property rights therein. You acknowledge that the Services may contain functions for collecting information related to your use of Our Services. You agree that We may also collect and track non-personally identifiable information about You, including but not limited to Your IP address, the type of hardware You use, and the type of browser You employ. We reserve the right to compile, save, use within the scope of Our activities, and analyze any and all of Your Data. We shall use such data for internal purposes only, including without limitation for the purposes of responding to Your requests for information and for contacting You. We may collect and use aggregated statistics about Your use of the Services and disclose such aggregated, statistical data to third parties for analytical purposes, but such information will be aggregated and anonymized so that it does not identify a particular individual or company
6.3. Federal Government End Use Provisions. We provide the Services, including related software and technology, for ultimate federal government end use solely in accordance with the following: Government technical data and software rights related to the Services include only those rights customarily provided to the public as defined in this Agreement. This customary commercial license is provided in accordance with FAR 12.211 (Technical Data) and FAR 12.212 (Software) and, for Department of Defense transactions, DFAR 252.227-7015 (Technical Data – Commercial Items) and DFAR 227.7202-3 (Rights in Commercial Computer Software or Computer Software Documentation). If a government agency has a need for rights not conveyed under these terms or under this Agreement, it must negotiate with Us to determine if there are acceptable terms for transferring such rights, and a mutually acceptable written addendum specifically conveying such rights must be included in any applicable contract or agreement.
7.1. Definition of Confidential Information. As used herein, “Confidential Information” means all confidential and proprietary information disclosed by a party (“Disclosing Party”) to the other party (“Receiving Party”), whether orally or in writing, that is designated as confidential or that reasonably should be understood to be confidential given the nature of the information and the circumstances of disclosure. Your Confidential Information shall include Your Data; Our Confidential Information shall include the Services, Documentation, Our trade secrets, know-how and information relating to the Services’ underlying technology, Our clients, Our customers, Our business plans, Our marketing activities, Our marketing strategies, and Our finances; and Confidential Information of each party shall include the terms and conditions of this Agreement and all Order Forms, as well as business and marketing plans, technology and technical information, product plans and designs, and business processes disclosed by such party. However, Confidential Information (other than Your Data) shall not include any information that: (i) is or becomes generally known to the public without breach of any obligation owed to the Disclosing Party, (ii) was known to the Receiving Party prior to its disclosure by the Disclosing Party without breach of any obligation owed to the Disclosing Party, (iii) is received from a third party without breach of any obligation owed to the Disclosing Party, or (iv) was independently developed by the Receiving Party.
7.2. Protection of Confidential Information. The Receiving Party shall use the same degree of care that it uses to protect the confidentiality of its own confidential information of like kind (but in no event less than reasonable care) (i) not to use any Confidential Information of the Disclosing Party for any purpose outside the scope of this Agreement, and (ii) except as otherwise authorized by the Disclosing Party in writing, to limit access to Confidential Information of the Disclosing Party to those of its and its Affiliates’ employees, contractors and agents who need such access for purposes consistent with this Agreement and who have signed confidentiality agreements with the Receiving Party containing protections no less stringent than those herein. Neither party shall disclose the terms of this Agreement or any Order Form to any third party other than its Affiliates and their legal counsel and accountants without the other party’s prior written consent.
7.3. Compelled Disclosure. The Receiving Party may disclose Confidential Information of the Disclosing Party if it is compelled by law to do so, provided the Receiving Party gives the Disclosing Party prior notice of such compelled disclosure (to the extent legally permitted) and reasonable assistance, at the Disclosing Party’s cost, if the Disclosing Party wishes to contest the disclosure. If the Receiving Party is compelled by law to disclose the Disclosing Party’s Confidential Information as part of a civil proceeding to which the Disclosing Party is a party, and the Disclosing Party is not contesting the disclosure, the Disclosing Party will reimburse the Receiving Party for its reasonable cost of compiling and providing secure access to such Confidential Information.
- WARRANTIES AND DISCLAIMERS
8.1. Our Warranties. We warrant and represent that We have validly entered into this Agreement and have the legal power to do so. For any breach of any warranties, Your exclusive remedy shall be as provided in Section 10.3 (Termination for Cause) and Section 10.4 (Refund or Payment upon Termination) below.
8.2. Your Warranties. You represent and warrant that: (i) You have the full authority to execute and to perform this Agreement in accordance with its terms; (ii) the execution and delivery of this Agreement and the consummation of the transactions contemplated hereby does not and will not conflict with, result in a breach, violation or default or give rise to an event which, with the giving of notice or after the passage of time, or both, would conflict with or result in a breach, violation or default of any of the terms or provisions or of any indenture, agreement, judgment, decree or other instrument or restriction to which either party is a party or by which either party may be bound or affected; and (iii) no further authorization or approval, whether of governmental bodies or otherwise, is necessary in order to enable You to enter into this Agreement.
8.3. Disclaimer. EXCEPT FOR THE WARRANTIES SET FORTH IN SECTION 8, OUR SERVICES INCLUDING BUT NOT LIMITED TO ANY SOFTWARE ARE PROVIDED ON AN “AS-IS” AND “AS-AVAILABLE” BASIS. YOUR USE OF OUR SERVICES, THE SALESFORCE SERVICES, AND ANY THIRD PARTY OFFERINGS IS AT YOUR OWN RISK. WE DO NOT MAKE, AND HEREBY DISCLAIM, ANY AND ALL OTHER EXPRESS, STATUTORY AND IMPLIED REPRESENTATIONS AND WARRANTIES, INCLUDING, BUT NOT LIMITED TO, WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT AND TITLE, QUALITY, SUITABILITY, OPERABILITY, SYSTEM INTEGRATION, NON-INTERFERENCE, FREEDOM FROM COMPUTER VIRUS, WORKMANSHIP, TRUTH, ACCURACY, ABSENCE OF DEFECTS, WHETHER LATENT OR PATENT, AND ANY WARRANTIES ARISING FROM A COURSE OF DEALING, USAGE, OR TRADE. ADDITIONALLY WE DO NOT WARRANT THAT: (A) THE USE OF OUR SERVICES WILL BE SECURE, TIMELY, UNINTERRUPTED OR ERROR-FREE OR OPERATE IN COMBINATION WITH ANY OTHER HARDWARE, SOFTWARE, SYSTEM OR DATA; (B) OUR SERVICES WILL MEET YOUR REQUIREMENTS OR EXPECTATIONS; (C) THE QUALITY OF ANY INFORMATION OR OTHER MATERIAL OBTAINED BY YOU THROUGH OUR SERVICES WILL MEET YOUR REQUIREMENTS OR EXPECTATIONS OR BE ACCURATE OR RELIABLE; OR (D) THE SERVER(S) THAT MAKE OUR SERVICES AVAILABLE ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. OUR SERVICES MAY BE SUBJECT TO LIMITATIONS, DELAYS, AND OTHER PROBLEMS INHERENT IN THE USE OF THE INTERNET AND ELECTRONIC COMMUNICATIONS. WE ARE NOT RESPONSIBLE FOR ANY DELAYS OR OTHER DAMAGES RESULTING FROM SUCH PROBLEMS. YOU SHALL BE SOLELY RESPONSIBLE FOR ANY DAMAGE TO YOUR SYSTEMS OR LOSS OF DATA THAT RESULTS FROM USE OF OUR SERVICES OR ANY THIRD PARTY OFFERINGS, INCLUDING WITHOUT LIMITATION THE SALESFORCE SERVICES.
- LIMITATION OF LIABILITY
9.1. IN NO EVENT SHALL WE, OUR OFFICERS, DIRECTORS, EMPLOYEES, AFFILIATES OR AGENTS, BE LIABLE TO YOU FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, PUNITIVE, OR CONSEQUENTIAL DAMAGES, WHETHER BASED ON WARRANTY, CONTRACT, TORT (INCLUDING NEGLIGENCE), OR ANY OTHER LEGAL THEORY, AND WHETHER OR NOT THE WE ARE ADVISED OF THE POSSIBILITY OF SUCH DAMAGES, RESULTING FROM THIS AGREEMENT OR YOUR USE OF THE SERVICES. THE FOREGOING LIMITATION OF LIABILITY SHALL APPLY TO THE FULLEST EXTENT PERMITTED BY LAW IN THE APPLICABLE JURISDICTION. WHERE A TOTAL DISCLAIMER OF LIABILITY IS DISALLOWED YOU AGREE THAT OUR TOTAL LIABILITY TO YOU SHALL NOT EXCEED THE AMOUNTS YOU HAVE PAID TO US IN THE PAST SIX (6) MONTHS TO USE OUR SERVICES OR ONE HUNDRED (100) DOLLARS WHICHEVER IS GREATER.
9.2. Indemnification by Us. Subject to this Agreement, We shall (a) defend, or at Our option settle, any claim, demand, action or legal proceeding (“Claim”) made or brought against You by a third party alleging that the use of the Service as contemplated hereunder infringes the intellectual property rights of a third party, and (b) pay (i) any final judgment or award directly resulting from such Claim to the extent such judgment or award is based upon such alleged infringement or (ii) those damages agreed to by Us in a monetary settlement of such Claim; provided, that You (1) promptly give written notice of the Claim to Us; (2) give Us sole control of the defense and settlement of the Claim; and (3) provides to Us, all reasonable assistance as required. You will have the right to participate in the defense, including retention of and/or advice of separate counsel, at Your own expense.
9.3. Indemnification by You. Subject to this Agreement, You shall (a) defend and hold harmless, or at its option settle, any Claim made or brought against Us by a third party alleging that the Your Data or Your use of the Service (as opposed to the Service itself) infringes the intellectual property rights of, or has otherwise harmed, a third party, or violates applicable Data Privacy Laws and (b) pay (i) any final judgment or award directly resulting from such Claim to the extent such judgment or award is based upon such alleged infringement or (ii) those damages agreed to by You in a monetary settlement of such Claim; provided, that We (1) promptly give written notice of the Claim to You; (2) give You sole control of the defense and settlement of the Claim (provided that You may not settle or defend any Claim unless it unconditionally releases Us of all liability); and (3) provide to You, at Your cost, all reasonable assistance. We will have the right to participate in the defense, including retention of and/or advice of separate counsel, at our own expense.
- TERM AND TERMINATION
10.1. Term of Agreement. This Agreement commences on the date You execute the Order Form or You access any of Our Services and this Agreement continues until all Subscription Terms granted pursuant to an Order Form in accordance with this Agreement have expired or been terminated. If You use the Services for a Free Trial Period and do not purchase a subscription for Purchased Services before the end of such period, this Agreement will automatically terminate at the end of the Free Trial Period.
10.2. Subscription Term of Purchased Services. Subscription Terms for Purchased Services by You commence on the start date specified in the applicable Order Form and/or License Request Form and continue in full force and effect until the conclusion of the subscription term identified therein. Thereafter, all subscriptions for any Purchased Services shall automatically renew for additional periods equal to the immediately preceding (and expiring) Subscription Term, unless either party gives the other advance written notice of termination at least thirty-five (35) days prior to the expiration of the then-current Subscription Term.
10.3. Termination. If Your purchase a subscription for Our Purchased Services, We may terminate this Agreement and/or any Order Forms without cause so long as You are given written notice at least thirty (30) days prior to the intended termination date; or if you are on a Free Trial of Our Services, We may suspend, limit, or terminate the Free Trial Period of Our Services for any reason at any time with or without notice (“Without Cause Termination”). Either Party may terminate this Agreement and any Order Forms for cause if: (i) the other Party materially breaches the Agreement, and fails to cure such breach within thirty (30) days of written notice of the breach. or if the other Party becomes the subject of a petition in bankruptcy or any other proceeding relating to insolvency, receivership, liquidation, or assignment for the benefit of creditors (“Termination for Cause”). Your uninstallation or non-use of the Services shall be insufficient to terminate this Agreement for Cause. Similarly, Your failure to report a Services-related problem within five days of incurring such problem shall be insufficient to terminate this Agreement for Cause. This Agreement may not otherwise be terminated prior to the end of the Subscription Term.
10.4. Refund or Payment upon Termination. Upon any Termination for Cause by You, We may provide credit for future Services purchased from Us, all credits granted shall be made within Our sole and complete discretion. Upon any termination by Us, for any reason aside from a Without Cause Termination, all paid fees shall become immediately due and owing upon the date of termination, which includes all fees owed for the entire term of all executed Order Forms. Your Termination for Cause will have no effect on Your performance obligations hereunder or amounts to be paid to Us which have accrued up to the effective date of such termination. In no event shall termination of this Agreement in any manner relieve You of the obligation to pay any subscription fees owed to Us.
10.5. Return of Your Data. Prior to the termination of the service, You may request a copy of Your Data from Salesforce, Inc. (SFDC). If you elect to receive this backup service, SFDC will make Your Data available to You in a .csv format under the terms of Your agreement with SFDC. Except with respect to any data we may be hosting on your behalf as a result of Your use of Our Services, if any, we have no obligation to retain, backup, or restore any of Your Data made available to You, while you are using Our Services, or following the termination of the Service. SFDC may charge for data recovery services and any cost associated with those services will be payable by Your company, not by Us.
10.6. Surviving Provisions. The rights and obligations of the parties set forth in this Agreement including but not limited to Section 2.2 (Service Restrictions), Section 5 (Fees and Payment for Purchased Services), Section 6 (Proprietary Rights), Section 7 (Confidentiality), Section 8.3 (Disclaimer), Section 9 (Limitation of Liability), Section 10.4 (Refund or Payment upon Termination), Section 10.6 (Return of Your Data), Section 11 (Who You Are Contracting With, Notices, Governing Law and Jurisdiction) and Section 12 (General Provisions), along with any right or obligation of the parties in this Agreement which, by its express terms or nature and context, shall survive termination or expiration of this Agreement.
- WHO YOU ARE CONTRACTING WITH, NOTICES, GOVERNING LAW AND JURISDICTION
11.1. General. All notices and other communications under this Agreement must be in writing. If notice is served by facsimile, or sent by e-mail it shall be deemed to have been served on the first business day following the date the notice was faxed or e-mailed. If notice is served by overnight mail, whether by commercial carrier or the United States Postal Service, it shall be deemed to have been served on the next business date following its mailing. If notice is served by certified mail, it shall be deemed to have been served as of the date on the return receipt. Any party hereto may change its address for purposes of this paragraph by written notice given in the manner provided herein. Your address to be used for said notice shall be the address contained within your most recent Order Form. Our address to be used for said notice is as follows: 177 Huntington Ave, Ste 1703, PMB 48862, Boston, MA 02115
11.2. Governing Law and Arbitration. This Agreement and the rights and obligations of the parties to and under hits Agreement shall be governed by and construed under the laws of the United States and the Commonwealth of Massachusetts, without giving effect to conflicts of laws rules or principles. The parties agree that the United Nations Convention on Contracts for the International Sale of Goods is specifically excluded from application to this Agreement. The parties agree that any dispute arising out of or in connection with this Agreement, including but not limited to any question regarding its existence, interpretation, validity, performance, or termination, or any dispute between the parties arising from the parties’ relationship created by these this Agreement, shall be referred to and finally resolved exclusively by arbitration administered by the American Arbitration Association (“AAA”) under its rules. You agree that, by agreeing to this Agreement, you and CloudAnswers are each waiving the right to a trial by jury, or to participate in a class action. Your rights will be determined by a neutral arbitrator, not a judge or jury. The number of arbitrators shall be one (1). The parties shall endeavor to agree upon the sole arbitrator and jointly nominate the arbitrator. If the parties cannot agree upon the sole arbitrator within a time prescribed by AAA, the parties shall request the AAA to propose five (5) arbitrators and each party shall rank the proposed arbitrators. The AAA shall appoint an arbitrator from the list of five (5), based upon the parties’ rankings. Any arbitration proceeding shall take place in Suffolk County, MA, United States. Each party shall bear its own costs in the event of a dispute requiring arbitration. The Federal Arbitration Act governs the interpretation and enforcement of this arbitration agreement. Notwithstanding the foregoing, either party shall have the right to pursue equitable relief in the state and federal courts located in any court of competent jurisdiction.
- GENERAL PROVISIONS
12.1. Export Compliance. Our Services use software and technology that may be subject to United States and foreign export controls. You acknowledge and agree that Our Services shall not be used, and none of the underlying information, software, or technology may be transferred or otherwise exported or re-exported to countries as to which the United States maintains an embargo (collectively, “Embargoed Countries”), or to or by a national or resident thereof, or any person or entity on the U.S. Department of Treasury’s List of Specially Designated Nationals or the U.S. Department of Commerce’s Table of Denial Orders (collectively, “Designated Nationals”). The lists of Embargoed Countries and Designated Nationals are subject to change without notice. By using Our Services, You represent and warrant that You is not located in, under the control of, or a national or resident of an Embargoed Country or Designated National. You agree to comply strictly with all applicable export laws and assume sole responsibility for obtaining licenses to export or re-export as may be required. We make no representation that Our Services are appropriate or available for use in other locations.
12.2. Anti-Corruption. You have not received or been offered, either directly or indirectly, any illegal or improper bribe, kickback, payment, gift, or thing of value from any of Our officers, employees, agents, or affiliated third-parties in connection with this Agreement. Reasonable gifts and entertainment provided in the ordinary course of business do not violate the above restriction. If You learn of any violation of the above restriction, You will use reasonable efforts to promptly notify Us according to Section 11.1. Furthermore, You have not participated in any fraud or misrepresentation, or made false statements to Us, Salesforce personnel, Salesforce customers, Our customer, potential customers of Salesforce and/or Us, Salesforce’s partners, or third parties. We have a zero tolerance policy for fraud, bribery, and corruption and will immediately contact the appropriate authorities upon discovering such misconduct.
12.3. Relationship of the Parties. The parties are independent contractors. This Agreement does not create a partnership, franchise, joint venture, agency, fiduciary, or employment relationship between the parties.
12.4. No Third-Party Beneficiaries. This Agreement does not create, and shall not be construed as creating, any rights enforceable by any person or entity not a party to this Agreement.
12.5. Waiver. No failure or delay by either party in exercising any right under this Agreement shall constitute a waiver of that right.
12.6. Severability. If any provision of this Agreement is held by a court of competent jurisdiction to be contrary to law, the provision shall be modified or removed by the court and interpreted so as best to accomplish the objectives of the original provision to the fullest extent permitted by law, and the remaining provisions of this Agreement shall remain in effect.
12.7. Attorney Fees. If a suit, action, arbitration, or other proceeding of any nature whatsoever is instituted in connection with any controversy arising out of this Agreement, or to interpret or enforce any rights under this Agreement, the prevailing party may seek recovery of reasonable attorney’s fees and costs.
12.8. Assignment. This Agreement, executed Order Forms, and any rights, agreements, or obligations hereunder may not be assigned, by operation of law, merger, or otherwise, without the prior written consent of the other party hereto (which consent may not be unreasonably withheld), and any purported assignment by a party without prior written consent of the other party will be null and void and not binding on such other party. Notwithstanding the foregoing, either party may, without the consent of the other party, assign this Agreement in its entirety (including all Order Forms) to its Affiliate or in connection with a merger, acquisition, corporate reorganization, or sale of all or substantially all of such party’s assets so long as such assignment is not made to a direct competitor of the other party.
12.9. Entire Agreement. This Agreement, including all exhibits and addenda attached and/or hyperlinked hereto and all Order Forms, constitutes the entire agreement between the parties and supersedes all prior and contemporaneous agreements, proposals or representations, written or oral, concerning its subject matter. No modification, amendment, or waiver of any provision of this Agreement or any Order Form shall be effective unless in writing and signed by both parties. However, to the extent of any conflict or inconsistency between the provisions in the body of this Agreement and any exhibit or addendum hereto or any Order Form, the terms of such exhibit, addendum, or Order Form shall prevail. Notwithstanding any language to the contrary, no terms or conditions stated within any purchase order or other order documentation (excluding Order Forms) shall be incorporated into or form any part of this Agreement, and all such terms or conditions shall be null and void.
12.10. Publicity Rights. You grant us the right to add your name and company logo to our customer list and website. You may opt out of having your Publicity Information made public by emailing email@example.com.
12.11. Interpretation. If an ambiguity or question of intent arises with respect to any provision of this Agreement, this Agreement will be construed as if drafted jointly by the parties and the parties agree that any principle of construction or rule of law that provides that, in the event of any inconsistency or ambiguity, an agreement shall be construed against the drafter of the agreement shall have no application to the terms and conditions of this Agreement. Furthermore, no presumption or burden of proof will arise favoring or disfavoring either party by virtue of authorship of any of the provisions of this Agreement.
12.12 Headings. The headings are inserted into this Agreement for reference and convenience only, and will not affect the meaning or interpretation of any provision hereof.